Shipping policy

SHIPPING COSTS

 

Unfortunately, we can’t change the costs set by the shipping carriers. Due to being based in Bali, Indonesia we only use DHL Express for International orders. All domestic orders are either sent locally via go-send or JNE.

We do not make any money on shipping and solely charge based on shipping rates.

Shipping + Handling Times 


We ship out 2-3 times a week so please allow for 5-7 business days for your order to be sent and to see tracking updates. We often get orders out much faster, but it really depends on the amount in the queue, so we buffer that anticipated timeline.

please note: this does not include pre order items!

Please keep in mind that once a label is created, it simply means the label was created. It does not mean that your order was shipped, as the label creation is part of the 5-7 business days. It may take a couple days for you to see the package being scanned.

  • We are not responsible for DHL and other shipping companies, thus and we cannot provide you more answers than what you see on your tracking.
  • We are not responsible for any package that says “delivered.”
  • We are not responsible for any address input errors (so be careful when inputting address).

If a package goes missing while enroute or appears to be lost, that is an entirely different issue – please contact us.

If you choose to file a missing package claim with the shipping carrier without reaching out to our team first, we are unfortunately unable to continue to assist you in the process of getting your package. 

Please be advised that we are not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once your label has been created/printed, we are not responsible for any address changes, as this typically means your package is on its way to our shipping carrier. 

We cannot be responsible for any import and/or customs fees imposed on the customer upon delivery. If you reject the package upon delivery due to Customs fees, we will be unable to refund you in full due to having to pay return shipping costs as a result. Failure to pick up your package from your postal service location, resulting in a return to us, will not be eligible for shipping refund.