Refund policy

Refunds + Returns + Exchanges

Refunds + exchanges must be made within 2 weeks (14 days) of receiving the item. 

• We do not offer refunds, returns or exchanges if the product has been opened.
• Shipping is ineligible for refund unless the package was incorrectly shipped or the error was made by Born Into Motherhood.
• If exchanging an item based on a change of heart, we are unable to cover shipping costs to do so. 

Please email us at Support@BornIntoMotherhood.com to initiate the Return/Exchange Process

Please contact us before returning a package.

For an expedited process, please include the first and last name used for the order, the Order #, and if you’d like to initiate a return or exchange.

RETURN + EXCHANGE DETAILS:

• All returns must be unopened and in their original plastic seal.
• The deck must be wrapped in bubble wrap or securely packed surrounded by packing peanuts to ensure it is not damaged in transit back to us. The original box and packing materials can be used for returns. If the deck arrives to us poorly packaged, resulting in damage to the product, we will not be able to provide you with a full product refund.

PLEASE NOTE: we cannot accept returns in mailers, padded mailers, etc. All decks must be returned to us in a cardboard box and the product itself must be unopened and in the original plastic seal.

• Please include the original packing slip or a note with the first and last name from the order, email address, order number, and reason for return/exchange.
• Return packages must include a tracking number for your benefit. We cannot refund a lost package on behalf of the shipping carrier, but we will be more than happy to assist you with the refund process through the shipping carrier as long as you have a tracking number with insurance. 

Failure to follow the return process can result in a loss of refund.